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Frequently Asked Questions

Home > Frequently Asked Questions

Here are some frequently asked questions…

How do I make a reservation?

Just choose your property you wish to book on this website, view the details to confirm it meets your requirements and then either contact us or click the book now button and follow the screens.

What is the minimum number of nights you offer?

Guests must stay at least for two nights in our any of our accommodation though we occasionally release single night stay (based on local events and season). Please keep an eye out for special deals.

When do I need to pay?

Reservations are billed at the point of booking and must be paid in full before check-in. Our Account Management team agree a payment date with you during the reservation stage.

If I cancel, can I get a refund?

Please see section 7 of our Terms and Conditions.

What is a serviced apartment?

A serviced apartment is a type of accommodation that can be booked on a night-by-night basis, features kitchen facilities and is cleaned and serviced for each guest’s arrival. Rates generally reduce as the length of stay increases.

What are the differences between hotels and serviced apartments?

A typical serviced apartment generally offers over 30% more space than a hotel room does and has separate areas for eating, sleeping, relaxing and working.

The facilities are just as good including TV, WiFi and the usual kitchen facilities too.
Value for money is a big plus for serviced accommodation as sharing is very popular reducing the overall per head cost.

What kitchen equipment that can be found in our serviced accommodations?

Our serviced accommodation properties have a fully equipped kitchen or kitchenette. A full kitchen will include an oven and a hob, and a microwave oven too. As a minimum, a kitchen or kitchenette must include:

  • A cooking appliance such as an oven, microwave, fixed hob or portable hot plate
  • A fridge / freezer
  • Glassware
  • Crockery
  • Cutlery
  • Cooking utensils
  • Pots and pans
  • Washing up facilities
  • Washing machine

Will there be internet access?

Absolutely! Our serviced accommodation will include free Wi-Fi, and it’s normally part of the TV and cable package supplied (in your nightly cost).  There are instructions ands maintenance information on our notice board including the WiFi code.

What should I do if I have a problem on arrival or during my stay?

Please get in contact with us on the following number: +44 (0) 7973 522 485 (ask for Sharon).

What’s the pet policy for our serviced accommodation?

We have a strict no-pets policy.

What do I do with my keys upon checking out?

Please ensure the property is locked and return all keys to the keybox (or the place from where the keys were collected).

Note that any loss of keys will incur an additional charge (as per our Terms and Conditions, see section 10).

What security features do the serviced accommodation offer?

This will vary depending on which property you book – please check the details of the property in question.

How many guests can stay in any of our serviced accommodation?

The maximum occupancy of each apartment type will vary based on the number of beds. Typically, the below rules apply:

  • Studio apartment – two people
  • One bedroom apartment – two people
  • Two bedroom apartment/house – four people
  • Three bedroom house – six people
  • Four bedroom house – eight people

The general rule is that an apartment can accommodate as many people as it can sleep. When making your enquiry, please inform us of the number of guests you need to accommodate, along with any other preferences, and we’ll do our best to find the the right property.

Can I smoke in the serviced accommodation?

Sorry but No! We have a non-smoking policy aside any of the serviced accommodation. With some of our properties (where applicable), we do have an outside area like a yard where smoking is permitted subject to house rules.

Do I have to pay a deposit?

We do ask that our guests pay a security deposit of £250 per booking.

This amount will be returned to you in full at the end of your stay should the property be returned to us in accordance with our Terms and Conditions – please see Section 4 for further details.

Is it possible for me to view an apartment before I make a reservation?

Yes. To arrange a viewing please contact our Account Management team and we’ll organise a viewing for you. All viewings are subject to availability at the property in question.

If you can not find a satisfactory answer here, please get in contact and ask away.

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